Reporting a Fire Door Issue

Fire doors are part of a building’s fire and life safety system.

Because of this, all fire door issues should be reported to the property manager, landlord, or strata company first, even if the door is part of your apartment.

Why reporting is important

Responsibility for fire-rated doors varies by building and ownership structure
Some doors are common property; others are part of the lot, or shared
Repairs often require approval, coordination, or specific contractors
Incorrect or unauthorised repairs can create safety and compliance risks

What to include when reporting

When contacting building management or your property manager, provide:

the exact location of the door (building, level, apartment or stairwell)
what you’ve noticed (e.g. door won’t close, damaged seals, broken closer)
whether the issue was caused by damage or normal wear

Photos can be helpful, but are not always required.

If you believe you may be responsible

In some cases, tenants may be responsible for damage to a fire-rated door under their lease.

Even in these situations:

do not arrange repairs yourself
do not modify the door or hardware
ask your property manager to confirm the next steps

This ensures repairs are authorised and documented correctly.

What happens next

Once reported:

building management or the property owner will confirm responsibility
an authorised party will arrange inspection or repairs if required
documentation can be maintained for safety and insurance purposes

Important note

Perth Fire Door Services undertakes fire door inspections and works only when engaged by an authorised party such as a building owner, strata manager, or property manager.

We do not determine who is responsible for individual doors.

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